How to get it really wrong!
A client of mine, ‘Peter’ is the GM for a web design company. His boss ‘Graham’ was at a function in Germany and things he wanted emailed across did not arrive on time so he rang Peter to complain.
Peter was on his own deadline and had reception patch the call through on loud speaker to the studio where everyone was working. Before Peter could get to the phone, Graham had launched into a litany of every grievance he has with key staff members.
We are sorting through the fall-out.
Tip: Sometimes you are legitimately upset but try and use a simple comment such as, “Is it OK to talk?” before you start blasting.